Please read these terms carefully before placing an order or using our services.
1.1 What these terms cover. These Terms & Conditions set out the terms of your relationship with us when you purchase products from Naïa, either via our website or subscription service.
1.2 Why you should read them. Please read these Terms carefully before placing an order. They explain who we are, how we deliver products, how subscriptions can be changed or cancelled, and other important details.
2.1 Who we are. Naïa is a brand operated by Aljoud Trading Investments LLC, a company registered in Oman under CR No. [insert].
2.2 How to contact us. You can email us at hello@nalapetfood.com.
2.3 How we contact you. We’ll contact you using the email address provided during checkout or account creation.
3.1 When you submit an order, you will be asked to confirm your delivery and billing information, agree to these Terms, and authorise payment.
3.2 Orders are confirmed once payment is successful. We’ll send a confirmation email to acknowledge this.
3.3 Trial boxes may be offered at a discounted rate and are limited to one per household. Continued service will follow standard subscription pricing.
3.4 Products may differ slightly from images shown due to recipe or packaging updates.
4.1 You must register to place an order and keep your account details accurate and up to date.
4.2 You are responsible for maintaining the confidentiality of your login details.
5.1 You must provide accurate information about your cat so we can recommend suitable food.
5.2 Our products are not intended for human consumption.
5.3 Do not share your cat’s food with other animals unless advised by a vet.
6.1 You may pause or cancel your subscription at any time by logging into your account or contacting us.
6.2 To avoid being charged for the next shipment, changes must be made at least 1 working day before the next billing cycle.
6.3 You have a 14-day cooling-off period to cancel an order.
7.1 Prices displayed on our website include applicable taxes but exclude delivery charges.
7.2 We accept major debit/credit cards and other payment methods shown at checkout.
7.3 If payment cannot be collected, we may retry for up to 30 days before cancelling the order.
8.1 We aim to dispatch first orders within 4 working days. Subscription boxes are sent monthly unless changed.
8.2 You are responsible for keeping delivery information accurate.
8.3 Ownership and risk pass to you upon delivery.
9.1 Please contact us if your order has not arrived within 7 working days of dispatch.
9.2 If your box arrives damaged, email us with photos and your order details.
9.3 If no one is available to receive the delivery, the courier may reattempt or return the parcel.
All orders are subject to availability. If a product is unavailable, we’ll offer a substitute or refund.
11.1 We are responsible for supplying products that meet the stated standards.
11.2 We are not liable for damage caused by improper use or storage of our products.
11.3 Our products are supplied for personal use only.
12.1 Unopened items may be returned within 30 days of delivery. Return shipping costs are the customer’s responsibility unless the item is faulty.
12.2 Refunds will be processed within 14 days of receiving the returned items.
You may submit reviews. We reserve the right to remove content that is inappropriate or misleading.
Please contact us first if you have an issue. We’ll aim to resolve it informally.
We may update these Terms from time to time. Significant changes will be communicated by email.
These Terms are governed by the laws of the Sultanate of Oman. Any disputes will be subject to the exclusive jurisdiction of Omani courts.
© Naïa. All rights reserved.
