Learn how we collect, use, and protect your personal data.
Aljoud Trading Investments LLC (“Naïa”, “we”, “us”, or “our”) operates an online service through www.nalapetfood.com (the “Naïa Service”), allowing users to browse, customise, and order cat food products.
This Privacy Notice explains how we collect, use, store, share, and protect personal data, meaning any information that identifies you or can reasonably be associated with you.
Naïa is the data controller for the personal data collected and processed in connection with the Naïa Service.
If you have any questions regarding this notice or our handling of your personal data, please contact us at hello@nalapetfood.com.
We collect personal data directly from you when you create or update an account, place an order, contact us, or subscribe to marketing communications.
This may include your name, email address, phone number, delivery address, password, payment information, and information about your cat.
We also collect certain data automatically through cookies and similar technologies when you browse or interact with the Naïa Service.
We use your personal data to create and manage your account, process orders, manage deliveries, send updates and notifications, respond to enquiries, and personalise your experience.
The legal bases for processing include contract performance, consent, legal obligation, and our legitimate interests such as fraud prevention, service improvement, and customer support.
We may automatically collect device and usage data, including IP address, browser type, device model, operating system, time zone, pages viewed, and actions taken.
This information is used to improve performance, detect abuse, personalise content, and—where you consent—measure and optimise advertising.
We retain account and transaction data for as long as necessary to fulfil contractual obligations and for five years thereafter for audit and legal compliance.
Marketing data is retained only while you continue to consent to receiving communications. Retention periods consider data sensitivity, risk, and legal requirements.
We may share your personal data with trusted third parties, including hosting providers, delivery partners, payment processors, and communication platforms.
We may also share data with advisors, regulators, or law enforcement where required by law, and with advertising partners where you have provided consent.
In the event of a business sale, merger, or reorganisation, data may be shared with prospective buyers or investors as part of the transaction process.
We send marketing emails only where you have provided consent, which you may withdraw at any time by using the unsubscribe link or contacting us.
Transactional emails related to orders, account updates, or system notifications cannot be opted out of.
With your consent, we may work with advertising platforms such as Meta and share hashed identifiers and engagement data for advertising and attribution purposes.
Your personal data may be transferred to or processed in countries outside of Oman, including the European Economic Area and the United States.
Such transfers are safeguarded using recognised legal mechanisms, including adequacy decisions and standard contractual clauses where required by law.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, or loss.
We never request passwords or payment information via unsolicited communications.
Subject to applicable law, you have the right to request access to your personal data, correct inaccuracies, object to or restrict processing, request erasure, and request data portability.
You may withdraw your consent at any time where processing is based on consent. To exercise your rights, please contact hello@nalapetfood.com.
You also have the right to lodge a complaint with the relevant data protection authority.
Our website may contain links to third-party websites. We are not responsible for their content or data practices and encourage you to review their privacy policies.
The Naïa Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
If you believe a minor has provided us with personal data, please contact us so we can delete it promptly.
We may update this Privacy Notice from time to time to reflect changes in legal requirements, business operations, or data practices.
Significant changes will be communicated via our website or email, and the updated notice will include a revised “last updated” date.
Where required, we will notify you of legal, operational, or marketing-related updates using the contact information you have provided or by posting a notice on our website.
If you have any questions or concerns regarding this Privacy Notice or our handling of your data, please contact us at .
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